The Eurotunnel Calais Terminal [1] (also known as the Charles Dickens Terminal or Coquelles Terminal) [2] is a railway terminal built . ATA carnets are valid for up to one year and require to be stamped by the relevant Customs offices before exiting EU/UK and on arrival in the EU/UK. Details opening hours and responsibilities, Address, Contact, Traffic Types and Office roles. Sun & public holidays : 9am to 5.30pm, For more information, please visit ASAs official website: https://www.asalinks.eu/, Terms and Conditions - Terms of Access - Privacy - Cookies - Careers at SGS. Shop at a store that offers tax-free shopping, spending the minimum amount required for a VAT refund, which is over 100 in France (other EU countries will have different limits). From Germany: +49 (0) 1805 000 248 customs functions if you have received instructions to do so. We are the #1 way to travel with your pet. Tu es rigoureux(se) This includes your details, amount paid and payment method (card details limited to last four digits). Please note there are no VAT charges for travel on our passenger service. However, you will still need to validate your tax refund form inside our Calais Terminal Building. If you disable this cookie, we will not be able to save your preferences. Europe 24 Hour emergency helpline: 0033487257124, Travel Insurance Getting an electronic refund via your credit card means you will be refunded in the currency of your card or bank account. A team of professionals is at your disposal at the Port of Calais (O3 car park), at the Tunnel as well as at the Calais Truckstop car park. Check what services are offered at each of our inland border facilities, not all inland border facilities carry out the same functions. Unfortunately we have not been able to receive your details. When shopping in France, the easiest way to validate your tax refund form is to scan its barcode at a self-serving electronic kiosk, also called a PABLO kiosk. Upon arrival at the site, youll be greeted by a traffic management marshal. All sites will provide water, toilets, and handwashing facilities. From the Netherlands: +31 (0) 900 504 0540 Present on the Cte d'Opale coast, we offer you optimal solutions to meet your Brexit-related needs. This means that every time you visit this website you will need to enable or disable cookies again. +33 (0)3.21.96.55.03. calais@asalinks.eu. It means faster and easier bookings each time you travel, with all your documents at your fingertips and essential travel alerts through your journey. Please note there is no PABLO kiosk or customs office located in the Flexiplus Lounge and it is not possible to travel back from the Flexiplus Lounge to validate your tax refund forms, as border controls will have already been completed. See our duty free page). Fancy even more exclusive offers and savings? We are using cookies to give you the best experience on our website. However, make sure the food and drink is not consumed before you leave the EU. Well send you a link to a feedback form. You can change your cookie settings at any time. If you are locked out of your My Eurotunnel account due to too many incorrect password attempts, you can either wait 4hrs before trying again, or reset your password to regain access immediately. You can unsubscribe at any time. external temporary storage facilities (ETSF) Border Force customs offices will only reply to questions where: the question is about goods that are subject to a Border Force examination or check. If you are trying to book using a Tesco Code orCredit Voucher, these can now be redeemed online for most bookings bycreatingorlogging intoa My Eurotunnel account. The My Eurotunnel app lets you securely store and manage all your travel info. Transit movements entering the UK using the Eurotunnel should complete Office of Destination at Stop 24. Calais Truckstop is an innovative concept which meets the requirements of road transport companies, shippers, truck drivers and insurance companies. One swipe of the mobile device confirms that the truck has passed through with its documents in order. We estimate that you will need between 1 to 2 hours at the facility to go through customs clearance. Calais ferry port is situated in the busiest shipping lane in the world, and is the closest port to the UK to offer ferry services between the UK and France. If drivers are required to follow the orange itinerary to the Centre Douane SIVEP, our Eurotunnel Border Service team will be available to assist your drivers, facilitate inspections and be the link between the authorities and customs agents (RDE). This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. Read our guide to make sure you get the most value from tax-free shopping and understand the process. You will need to contact the agent or coach operator to request changes to your booking or booking details. Please enable Strictly Necessary Cookies first so that we can save your preferences! +44 (0) 3443 35 33 35 Opening times (All UK times) May bank holidays opening times For lost property Please complete our online form, and we will be in contact with you as soon as possible. This document can therefore be referred to for not only your travel arrangements, but can also be presented in order to make a claim such as expenses, etc. Will the size of my vehicle change the price I pay? The team is the official representative of Customs brokers in contract with Eurotunnel during the Customs and SIVEP inspections Customs Agent (RDE) on the French Eurotunnel terminal The office is located at the Coquelles CDS (Centre Douane Sivep). If you can't remember your password you can reset your password. From the UK: +44 (0) 3443 35 35 35 This is based on things like load content, vehicle size and the presence of hazardous goods. ASA Links - 2023 - All rights reserved. The site chosen was a large greenfield area of more than 1700 acres, which provided significantly more space than the British terminal. The Administration Service Fee does not apply when booking or amending online and Flexiplus bookings. You should use your goods movement reference number in the check if you need to report for an inspection service to understand if your goods are held. Calais : entry and exit gates to England. Eurotunnel Le Shuttle can whisk you from Folkestone, UK to Calais, France in just 35 minutes, from there you can explore and shop to your hearts content. Cookers and fires are not permitted on-site. More than 50m. Failure to provide the required documents may prevent you from travelling. An ATA carnet is recommended. Here youll find outdoor markets, large shopping centres and small boutiques. Clickherefor details of our Complaints Procedure. Your refund will be determined by the method you choose to receive it. ACCs can start and end transit movement of goods at their own premises. Unfortunately we have not been able to receive your details. There is a minimum spend of 100.01 in France to be eligible for tax-free shopping. Mr. Tim Amarab, Mrs. Maeva Dauchel, Mrs. Julie Duvivier, Mr. Adam Fedaoui, Mrs. Sandy Pecriaux and finally Mr. Alexandre Sarot Clerk. Please note: Refunds for replacement Day/Overnight tickets will be processed on completion of your return journey in line with our Terms and Conditions. Travellers going from Coquelles to Cheriton clear French exit checks as well as UK entry immigration and customs checks before boarding the train in Coquelles, rather than on arrival in Cheriton.[4]. If you need to use an inland border facility and are coming to Kent from elsewhere, you should get ready before arriving in Kent. On arrival in France, you will automatically be directed via the orange itinerary to the Centre Douane SIVEP where your ATA carnet will be stamped. Passenger Cars and Motorhomes cannot travel on our freight ferry services. Please make sure to make the Driver info web application your favorite tool when traveling with Eurotunnel Le Shuttle Freight. The sites are manned and operated 24 hours a day and 7 days a week. France The tunnel was officially opened on 6 May 1994, with services between Cheriton and Coquelles beginning in July the same year, when the first freight shuttles started running. For more information, do not hesitate to contact us via the form at the bottom of the page. Dont include personal or financial information like your National Insurance number or credit card details. This picturesque and affluent area of the south of France is where you will find some well-stocked boutiques and designer stores. 2023 Eurotunnel Le Shuttle. Find out about the Energy Bills Support Scheme, Import, export and customs for businesses, Before you go to an inland border facility, Locations of inland border facilities (listed North to South), Tell HMRC that youre going to be attending an inland border facility, What to expect when visiting an inland border facility, nationalarchives.gov.uk/doc/open-government-licence/version/3, Check how busy an inland border facility is, Book in to attend an inland border facility, check if you need to report for an inspection, start a Common Transit Convention movement out of Great Britain (England, Scotland and Wales), tell HMRC in advance that youre attending an inland border facility, check if there are any delays at an inland border facility, end transit movement (office of destination), start transit movement (office of departure), under the Common Transit Convention and youre not using the services of an, into the country under the Common Transit Convention and youve been instructed to report to a site for those goods to be checked, excluding live animals, covered by the Convention on International Trade in Endangered Species of Wild Fauna and Flora (, are travelling in and out of the UK by other ports, are using the services of an Authorised Consignor or Consignee (, are using other (non-Common Transit Convention) import or export procedures to move your goods in or out of the UK. You may be liable to pay a penalty of up to 2,500 if you fail to follow HMRC instructions. Thank you for submitting your details and signing up to our newsletter and latest offers. Youll then be able to exit the site and re-join the strategic main road. Its the fastest and easiest way to validate your tax refund forms and all the instructions are on the screen for you to follow. If you would like assistance please call our Contact Centre. In smaller towns and villages, stores generally open from 9 am to midday, and 2 pm to 7 pm, with a break over lunchtime where they are closed. If you use assistive technology (such as a screen reader) and need a Specific information: Status: NCTS: UN/LOCODE: Dover: NCTS entry date: 06/01/2003: Geographical information: Atlantic coast All other countries: +33 (0) 321 00 20 61, From the UK: +44 (0) 3457 35 35 35 Any amendment or change to your booked vehicle may incur an additional charge. Moldova Check how busy an inland border facility is before leaving for your journey. Join My Eurotunnel to experience a whole new world of benefits. Please try again - we'd not want you to miss out on the latest offers! United Kingdom FR OFFICE: 885 Rue Louis Breguet 62100 Calais To help us improve GOV.UK, wed like to know more about your visit today. Our tickets are purchased per vehicle, irrespective of the number of passengers travelling in your vehicle. If there is a control, ASA CTS staff will inform the driver. You can also shop duty free (which is different from tax-free shopping with Eurotunnel Le Shuttle. Your account may also be locked/blocked if you have requested an amendment to a booking or your account by one of our Contact Centre or Live Chat agents. . TransitNetin cooperation with Calais Truckstop: offer a unique service for companies to facilitate their trade through Calais (ferry/Eurotunnel) and Dunkirk to the UK. Language links are at the top of the page across from the title. Failure to do so may result in your journey being delayed. In order to illustrate the procedure, Eurotunnel has also produced a couple of videos for lorry drivers: Photo credit: Tony Hisgett / Wikimedia Commons. Once this is complete, youll receive either an approval and exit receipt to move off site, or a non approval where you will follow a separate process. Related: Will the size of my vehicle change the price I pay? Not all purchases are eligible for a refund. Border checkpoint for vehicles operated by the French Border Police and French Customs when leaving France and the Schengen Area at the juxtaposed controls at the Eurotunnel Calais Terminal. We use some essential cookies to make this website work. Dont worry we wont send you spam or share your email address with anyone. To help us improve GOV.UK, wed like to know more about your visit today. ATA carnets are valid for up to one year and require to be stamped by the relevant Customs offices before exiting EU/UK Calais Truckstop is conveniently located just off the A16 which is the perfect location to serve trucks travelling to Calais/Dunkirk from Paris or from the east. If your goods have been flagged as held for a compliance check, you must tell front office staff this when you arrive. AA Shop Opening hours: 6am-6pm Monday-Sunday This publication is available at https://www.gov.uk/government/publications/attending-an-inland-border-facility/attending-an-inland-border-facility. can start transit declarations under the simplified procedure 24/7 removing the need to present the goods at a customs office of departure. You only need to attend an inland border facility if youre arriving at the Port of Dover, Eurotunnel or Holyhead and youre moving goods: You must follow instructions about whether you need to get your goods checked by customs on arrival or if youre able to continue your journey. French Customs will attend the location to carry out the control. Store and save your information, including passport details, vehicles, pets and payment methods and add it to your bookings automatically. Calais bureau. The terminal is located at the end of a loop connected to the route from the tunnel; trains exiting the tunnel travel anti-clockwise around this loop and then pull into the terminal, meaning the locomotive that pulled the train will remain at the front for the next service through the tunnel. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Please fill in the details below to subscribe to Freightlinks monthly newsletter to receive regular freight ferry industry updates, information about special offers, fuel surcharge changes and much more. The staff will need it to prepare your tax refund forms, Try to purchase as many items on the same receipt as possible as you can often get a higher rate of refund for larger purchases, Dont consume any items before you leave the EU. From Calais freight ferries operate to Dover with DFDS Seaways and P&O Ferries, or you can get a Eurotunnel channel tunnel . News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Eurotunnel Le Shuttle customers can earn a 10 gift card at Decathlon Calais when you spend more than 100. If youre arriving into the Port of Dover, Eurotunnel or Holyhead, youll need to attend an inland border facility to have these checks carried out. Unused bookings made with the below ticket types can be cancelled online (excluding bookings made with vouchers, or with pets or insurance): For all other bookings please submit a cancellation request. Its possible that vehicles may arrive at the site which are classed as excluded from the requirement to park on the site. It was launched on 29 March 2019 at all entry/exit points to and from the Calais region and at the border points between the English Channel and the North Sea. To avoid any doubt, the government's border model states that from January 2021, temporary exports to the EU need to meet the same customs requirements as non EU countries. If this happens, you must still attend an inland border facility to complete Thank you for submitting your details and signing up to our newsletter and latest offers. SGS are Authorised Consignor with French Customs which means that from Calais Truckstop's' authorized location in Calais, approved clients of TransitNet can start transit declarations under the simplified procedure 24/7 . More information about our Cookie Policy. Following this, youll be directed to a vacant parking bay. Country: Francuska - FR (001) Region:-City: CALAIS: Usual Name: Calais port tunnel bureau: Reference number: FR620001: . This file may not be suitable for users of assistive technology. To get ready you should attend the inland border facility at Sevington. For both inbound and outbound movements, youll need to present a CITES permit for each consignment. Amendments to your booking can be made subject to our terms & conditions, if they are completed before the expiry of the ticket (before midnight on the current date of travel). Dont include personal or financial information like your National Insurance number or credit card details. Please try again - we'd not want you to miss out on the latest offers! This is in addition to existing commercial operations already provided at these sites. In order to accommodate these services, it was planned to build a brand new vehicle terminal on each side of the tunnel that would allow cars and lorries to be loaded quickly onto the trains. The bridges at the western end of the platforms are intended for embarking vehicles, while those at the eastern end are for those disembarking. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk. The truck must wait until the declaration has been fully processed (IE29) before leaving the location. You cannot get a VAT refund for: Yes. ASA Shipping Agency. In some cases you may also be stopped by Border Force officers within the port to have checks performed on your vehicle or load. Our guide to tax-free shopping tells you how to save! The terminal has a larger loading gauge than the rest of the French network owing to the oversized trailers used to carry the road going vehicles. The terminal at Cheriton also has a loop arrangement, but instead trains travel clockwise; this is intended to ensure equal wear on the flange of the wheels. The French Customs Office has published a handbook in which you can find out how formalities . The terminal is one of two, with the Eurotunnel Folkestone Terminal located at Cheriton, near Folkestone. However, a large proportion of the area chosen for construction was marshland, with anything from 3 to 10 metres of peat on top of the solid ground. You should tell HMRC in advance that youre attending an inland border facility if the goods youre moving: Regardless of why you attend the site, if your goods have been flagged as held for a compliance check, you must let front office staff know about this upon your arrival. The main parts of the passenger terminal to be built were the platforms and overbridges that connect it to the A16, and thence to the rest of the autoroute network. But new regulatory and customs checks do apply. This will also unlock your booking. . Avenue Montagne is full of ski stores, perfect for preparing for your next winter break. Conveniently located just off the A16, Calais Truckstop offers 293 parking spaces for trucks in a fully secured parking area as well as, in cooperation with Calais Truckstop: offer a unique service for companies to facilitate their trade through Calais (ferry/Eurotunnel) and Dunkirk to the UK. We are unable to change the direction of a confirmed booking, however if you can make a new booking with the correct travel details and advise us of both reference numbers we will cancel the original incorrect booking for refund. Available 24/7 physically, they ensure a permanent follow-up of arrivals on French territory for all customs formalities. get from your agent or freight forwarder for every consignment: either all the export declaration references and include this in a goods movement reference, or a Master Unique Consignment Reference (if there is one) in writing, trader using an Office of Destination at an Inland Border Facility you should make sure that import entries are submitted and have arrived by the time the goods reach the Office of Destination, driver attending an Office of Destination you should have details of the customs entries for the consignments youre carrying (for example, entry numbers and dates), are going to an office of departure or office of destination (starting or ending a transit movement), livestock and other live loads (exemptions to this apply on sites that process. Reference Data & Customs Offices List; Custom Office Detailed Information; Custom Office Detailed Information. From 1st January 2023, new instructions have been issued for ATA carnet use at the Port of Dover and Eurotunnel. Phone: 09 70 27 08 54, E-mail 2023 2022 2021 2020 2019 2018 2017 2016 2015 2014 2013 Deutsch English Franais From Spain: +34 (0) 902 30 73 15 On arrival in Calais, depending on the type of cargo they are carrying, lorries will follow either the green route (onto A16 motorway) or the orange route to the Customs Centre (Center Douane SIVEP), where they shall pass further inspection. "One of our . If you have lost or are unable to locate your booking password you can request a confirmation email & unlock your booking. Ireland UK residents (excluding NI) are eligible for a tax refund after shopping in France. PABLO kiosks and customs offices are all located within our Calais Terminal Building. If drivers are required to follow the orange itinerary to the Centre Douane SIVEP, our Eurotunnel Border Service team will be available to assist your drivers, facilitate inspections and be the link between the authorities and customs agents (RDE). . PABLO is the electronic VAT refund processing system for France. Our services are aimed at all RDE Customs declarants not present on the Cross-Channel platforms. You can also buy some electronic items such as headphones or tablets. Dover/Folkestone Eurotunnel Freight (DOVER) Phone: +44 (0) 3001060726 . Calais is the closest and most convenient destination for tax-free shopping, only 35 minutes from Folkestone with Eurotunnel. If the vehicle you are travelling with has changed since you booked its important that you update your booking either by amending online via My Eurotunnel, or by calling our Contact Centre. You have rejected additional cookies. Standard Refundable(not "Standard" - see, Frequent Traveller / Frequent Traveller Flexiplus. It will take only 2 minutes to fill in. The island platforms are separated by single track, allowing vehicles to access the train from both sides. Your booking/account will be unlocked when they have finished the amendment. If you are locked out of your booking due to too many incorrect password attempts you can request another copy of your booking confirmation email (which includes your booking password). All rights reserved. Vehicles are charged according to their size. THE ONLY UK & EU POAO CLEARANCE SPECIALISTS, TEAM OF DEDICATED SPECIALISTS BASED AT MULTIPLEBORDERS, TEAMS BASED IN ENGLAND, IRELAND ANDFRANCE, LATEST SUPPORT ONGUIDANCE ASTHE TRADE AGREEMENT EVOLVES.
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