SteamshipAuthority.com/about/doing_business. Reservations can be made up to two hours before the scheduled departure. To change a ticket to an open ticket, which can be used for up to two years from the date of purchase, please call the Reservation Office. Summer and Fall 2023 Vineyard Operating Schedule Report, Freight Tariff MDPU No. Nantucket, MA Reservations cancelled at least two hours before the scheduled departure will be fully refunded. Please consult the Customer Handbook for eligibility requirements. Once you arrive at the departure terminal, our employees can verify that you are the person for whom the reservation has been made. While the passenger areas of the following vessels are not entirely accessible by elevator, those that are accessible enable our passengers with disabilities to be provided with all amenities: the M/V Iyanough, the M/V Governor and the M/V Sankaty. The Steamship Authority Reservations & Information (508 . Steamship Authority's Full 2023 High-Speed Ferry Schedule Steamship Authority High-Speed Ferry Rates: Adult $81 round-trip, $42.50 one-way; Child (5-12) $41 round-trip, $21.75 one-way; Child (under 5) free; Bicycle $14 round-trip, $7 one-way. For Hyannis parking permits, please call the Hyannis Parking Lot Office at (508) 771-0418. No pets are allowed on any passenger seat or table. Can I receive a lower vehicle fare if I buy a book of multiple tickets? I need to change the name, address or vehicle information on my reservation. If all three of those criteria have changed, please call our Reservation Office for assistance. No. May I travel on the Steamship Authority's ferries with any gasoline, propane or other flammable product? 2023 Headstart Packet for qualified residents, 2023 Summer Reservation Info & form for the general public, 2023 Hyannis Onsite-Offsite Permit Application, SSA Traffic Summary from 1998 through March 2023, Presented at the July 14, 2016 Board Meeting, Report on the SSA's Proposed 2018 Winter and Spring Operating Schedules, Report on the SSA's Proposed 2018 Summer Operating Schedules, 2018 Summer Operating Schedule Report Appendix C, 2018 Summer Operating Schedules Report Appendices D - G, Report on the SSA's Proposed 2020 Summer Operating Schedule, 2021 Summer/Fall Operating Schedules Report - report, Appendices A & B, 2022 Summer and Fall Operating Schedule Report plus appendices, 2023 Summer and Fall Vineyard Operating Schedule Report plus appendices, Freight tariff covering round-trip automobile and motorcycle rates, Freight tariff covering class and commodity rates. If you prefer, you may provide vehicle information about your own vehicle (as opposed to the rental vehicle). A communication from the Springfield Parking Authority (see Section 15 of Chapter 674 of the Acts of 1981) submitting its audit report for the fiscal. Yes. Please call (508) 477-8600. To make that experience as stress-free as possible, we offer free shuttle service to and from our terminal. Noah Asimow. Among other business Tuesday, the SSA board approved a staff request to delay the 8:30 p.m. departure from Oak Bluffs by up to 15 minutes on August 26, 27 and 28, in order to accommodate passengers leaving the Beach Road Weekend festival in Vineyard Haven, which ends at 8 p.m. Can I park at the Vineyard Haven Terminal? (508) 778-7633 TTY, 1 Steamboat Wharf All changes are subject to certain conditions and restrictions: In the event that your reservation is neither changed with at least one hour advance notice nor used as reserved, no refund shall be issued, although the reservation may be used for standby travel on the date for which the trip was scheduled or at our discretion, on the following day. Seasonal Terminal, 69 South Street Four experienced Steamship Authority deck officers licensed mariners responsible for safety and navigation aboard ferries will not be reporting for duty this spring, potentially affecting the summer operating schedule, general manager Robert Davis told the boat line board of governors Monday afternoon. For more details, please see Part E, Section 4.5, of our Customer Handbook under Policies, Forms and Information. If you have a vehicle reservation and a profile account with the Steamship Authority, you can opt in to receive Waitlist Request Notifications via Text Message. Who is eligible for the Preferred Space Program? Preferred Space reservations may be used for both segments or either segment of a round-trip originating on one of the Islands, or for a one-way trip originating on one of the Islands. Standby vehicles are accepted year-round for travel between Hyannis and Nantucket, though space is limited. Parking for the first calendar day (or portion thereof) is free, but thereafter, you must pay parking charges for each subsequent calendar day or portion thereof that your vehicle is parked or stored there. Can I obtain a parking permit instead of paying the daily parking rates? Such reservations are available online or by calling either our Mashpee Reservation Office or in person at the Island terminals. What do I do? Passengers who refuse to submit to such screening, searches and inspection will not be allowed to board any vessel. 02543, (508) 548-3788 We charge an additional fare for any trailer towed by an automobile. Meeting on the Vineyard Tuesday, Steamship Authority governors voted unanimously to approve a 2020 operating budget that raises vehicle and long-term parking rates beginning Jan. 4. The Steamship Authority, the largest ferry line connecting Cape Cod with Martha's Vineyard and Nantucket, says that they have been hit with a ransomware attack. If you desire to travel on a standby basis from Hyannis you are required to go in person to the terminal and place your name on the standby list. We also offer 10-ride Ferry Pass Cards for the traditional ferry on the Nantucket route and the Martha's Vineyard route. The fare also includes transportation for up to two adults and two children who are passengers in the automobile. From there, navigate to the My Profile section. Both run high-speed passenger catamarans with a travel time of approximately one hour. Steamship Authority, the largest ferry service in Massachusetts, has fallen victim to a ransomware attack. A bike shuttle bus is available every day throughout the summer season. The transfer slip must contain the information regarding the person (or vehicle) using the reservation. SSA senior managers also found themselves explaining the cancellation policy for ferries after last week's storm. Martha's Vineyard and Nantucket Steamship Authority has been the target of a ransomware attack that is affecting operations as of Wednesday morning. We also ask that customers practice social distancing when waiting to board or exit our ferries. https://tickets.steamshipauthority.com/main.cfm?CFID=761898&CFTOKEN=51ae77790e5d573a-2506D359-965E-F4C0-D2265CDB8005CB4A, https://public.govdelivery.com/accounts/MASSA/subscriber/new, Click here to subscribe to our eNews or manage your eNews preferences. 2018 Winter and Spring Schedules Appendices D - I, 2a. Are there any ferries that I should avoid traveling on? 1. What is the Steamship Authority's Headstart Reservation Program? Please note, for security reasons, no baggage may be left unattended or placed on any passenger seat or table. . Steamship Authority communications director Sean Driscoll confirmed that was true more than 2,000 people tried to book their summer 2022 car ferry reservations just as online registration . Room rates do not include 5.7% state and 6.0% local occupancy tax. As a result of the high wind watch, the Steamship Authority has issued a warning to travelers that there could be service disruptions on both the Martha's Vineyard and Nantucket routes on Friday . 2018 Summer Operating Schedule Report Appendix C, 2c. Although most of these security measures should not in any way inconvenience you, some will require your cooperation. However, because of the limited number of parking spaces available at the terminals themselves, we annually issue permits that allow parking at each terminal to customers with physical disabilities (we rely on whether a customer has been issued a handicap license plate to determine whether that person should be issued an on-site terminal parking permit based upon his or her disability). In such an event, we may also require the customer to reimburse us for all reasonable towing and other expenses incurred. HYANNIS (CBS) -- Ticketing problems persisted Thursday for the Steamship Authority, one day after the ferry service from Cape Cod to Martha's Vineyard and Nantucket was hit by a ransomware. At the time of boarding, our terminal employees will also inform the vessels crew of any assistance you will require while aboard the vessel. If you are unable to present a ticket for collection upon exiting the lot, we will have to charge you an amount equivalent to the aggregate of the charges that you would have incurred for parking in that lot for each calendar day your vehicle has been there, but no less than for a minimum of 7 calendar days. Buy Tickets. . For trips between Hyannis and Nantucket, customers have a choice of two types of 6-ride automobile ticket books. Do I need a reservation for my motorcycle or bicycle? Does the Steamship Authority have any special group fares for student and youth groups? If you already subscribe to our travel alerts and would like to change you preferences, click on the link "manage your Travel Alert preferences." Access to our vessels is limited to those individuals with tickets or official Steamship Authority identification. To be eligible for the auto excursion fare an island resident must have his/her name contained on the towns street list, and provide both a valid MA drivers license and vehicle registration with an island address. 0 One date change may be made at no charge. The Steamship Authority is not responsible in any way for the operation of the customer's motor vehicle. Customers need only have their reservation confirmation or reservation number upon checking in at a terminal in the event the terminal employees are unable to confirm their reservations. Steamship Authority route code is 72. You also have the ability to restrict when you receive Travel Alerts to specific days, dates and times. What do I do if the parking lot does not have an entrance or exit gate? If the reservation date has already has been changed one or more times, you may change the reservation again only upon payment of an additional $10.00 charge. In those circumstances, we will impose a fee for the transfer. Traffic and noise is a problem across the Cape and Islands, he said, "but . Generally, 10 or more individuals must travel together as a group in order for the individuals to be eligible for this student group fare. Can I make a reservation to travel with a vehicle on a particular trip? Home. A person traveling under the Preferred Space Program must use the same vehicle on each segment of a round-trip, unless we specifically approve the customer's use of a different vehicle on the trip's return segment. How do I access the SSA's News, including Current Project Updates, Board Meeting Summaries and Meeting Notices & Agendas? However, they will be transported only on a space-available basis. High winds cancel morning ferries. Yes, you can skip the ticket line and purchase passenger tickets for our traditional ferries by using our eFerry ticketing system. How do I sign up to receive the SSA's eNews? For information about our 10-Ride Ferry Pass cards which includes the town-mandated embarkation fee and can be used by multiple people on the same trip or to learn about our Lifeline cards which does not include the town-mandated embarkation fee and can be used by one person per trip, click the link below: https://www.steamshipauthority.com/lifelinecard. You may cancel a reservation online, by telephone, or in person at our Reservation Office during normal operating hours. The Woods Hole, Martha's Vineyard and Nantucket Steamship Authority announced its Headstart and reservation opening dates for the 2022 summer season. If you have a vehicle reservation, you must be at the departure terminal and ready for boarding at least 30 minutes prior to your scheduled departure, with your reservation confirmation and proper identification readily available. "It's insane. We do not offer a Student / Teacher permit during the summer months. Because none of the passenger areas on the following vessels are accessible by elevator, passengers with disabilities will have limited access to passenger amenities: the M/V Gay Head and the M/V Katama. No additional passengers are included in the excursion fare. The Steamship Authority reported that a "team of IT professionals" has been working to assess the impact of the cyber attack. An excursion fare is for the transportation of the vehicle and its load, if any. If you are traveling in a group with five or more motorcycles, we encourage you to make reservations to ensure that there will be sufficient space for your motorcycles on the vessel. How do I sign up to receive waitlist notifications via text messages? Customers making reservations online may print copies of their confirmations on their own printers. Retweeted. (508) 457-5867 TTY, Union St & Water St Because parking is limited at our Hyannis terminal - especially during the summer season and holiday weekends - we encourage you to arrive an hour before your departure time. From there, enter your cell phone and choose your preferences. Are there COVID-19 precautions passengers need to follow? Can I transport or consume alcoholic beverages aboard the ferry? You may also use your name instead of a license plate number and for other information necessary to make the reservation. We have to be pretty consistent about this: Once you book your trip with us we hold the spots you have reserved. Parking spaces are limited at the Vineyard Haven Terminal and only available for medical emergencies. Early morning high winds have cancelled several Steamship Authority ferry crossing this . What is your Cancellation Policy? Hyannis, MA To enroll in either program you will need to fill out the appropriate application and submit to the Reservation Office or Ticket Office by the end of the year. Additionally, no person may smoke on any terminal ramps or in the vicinity of any passenger waiting queues, or in or upon any building, or in any other place on the terminal where smoking is specifically prohibited by the Authority. If your last name has changed, you can make the change to your profile. 1 Cowdry Rd, Woods Hole, MA 02543. If you utilize our towing/pushing service, you will be required to immediately remove your vehicle from the terminal upon reaching your destination, or you will be subject to parking and additional charges. S.2361 192nd (2021 - 2022) An Act relative to municipal equity in Steamship Authority operations The largest ferry service to the islands of Martha's Vineyard and Nantucket, the Steamship Authority issued a statement warning that traveling customers may be delayed as a result. Available Preferred Space may be reserved as follows: Travel between Nantucket and Hyannis: At the Nantucket Terminal, reservations can be booked in person only beginning at6:45 am on the day prior to the island departure date; or online or by calling our Mashpee Reservation Office beginning at 7:30 am on the day prior to the scheduled sailing. Gratuities are left to each guest discretion. The Steamship Authority Reservations & Information (508) 477-8600 (508) 540-1394 TTY; Daily: 7:30 am - 4:00 pm; General Offices. Note: in response to COVID-19, Vineyard route automobile ticket books are now good for two years from the date the ticket is sold. The automobiles length also includes any load on the vehicle extending beyond the front or rear bumper (including but not limited to a bicycle rack). At least one of those need to be matched in order to travel on a reservation, unless you are traveling on an Excursion or Preferred profile. The tickets or reservations are now good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. If youll be traveling with a vehicle reservation and will require assistance because of a disability, our Reservation Office will add this information to your reservation so that our employees at the departure terminal will be alerted to your needs. Nor may alcoholic beverages be served on trips of more than two hours to any passenger within one-half hour before the vessel docks. 99 0 obj <>stream In either case, the vehicle will have no priority over other standby vehicles. Unfortunately, no refund can be issued for an unused reservation that was not cancelled or changed with advance notice. Note: in response to COVID-19, passenger tickets are now good for two years from the date the ticket is sold. Yes. Your vehicle reservation can be changed online, by telephone or in person during our Reservation Offices normal operating hours, or in person at any of our ferry terminals, whenever those terminals are open. My vehicle will be pulling a trailer. Nantucket to Hyannis TRADITIONAL FERRY Depart Nantucket-Arrive Hyannis Do you offer lower excursion fares for Island Residents? Yes. Will I pay more if my vehicle is tall or if I have a container or a bicycle rack on top of my vehicle? The smoking of or other use of marijuana is prohibited anywhere in or upon any of our vessels or on any Steamship Authority property. Exceptions are made for customers with disabilities who need to travel with their vehicles, emergency situations, disruptions in service and other unusual circumstances. While there is no dockside parking available at our Woods Hole terminal,there are several off-site lots in Falmouth. Search 6 Results for "cancellation policy" 1. Standby vehicles that are not transported by the end of the day are required to leave our property when the terminal closes for the night, and they are not given any priority for boarding the following day. SSA Still Hobbled After Ransomware Attack. Do I pay a normal commercial fare? Please remember, passengers are not allowed to stand on any stairs of a vessel or at the top of any vessel stairwell while it is approaching or docking at a terminal. Is anyone eligible for a discounted fare? Check steamshipauthority.com for further details. If you wish to receive our Travel Alerts, such as trip delays or cancellations, via Text Message, visit our website at www.SteamshipAuthority.com/email_lists. The Steamship Authority is a semi-autonomous state entity that is governed by a five-person board composed of one member from Nantucket, Martha's Vineyard, Falmouth, Barnstable, and New Bedford. To provide island residents more assistance in traveling back and forth to the mainland for their medical and other daily living needs during the summer season when vehicle reservations are more difficult to obtain, the Headstart Reservation Program provides island residents a short opportunity to make a limited number of reservations for travel during the summer season before most of our remaining spaces are made available for reservations by the general public. If made within 21 days of arrival a rain-check for full amount, less a 10% service charge, will be issued if the room can be re-rented for entire period. The Steamship Authority was hit with a debilitating ransomware attack early Wednesday morning that reverberated across operations for the lifeline to the Islands, crashing the website, halting vehicle reservations and crippling internal communication systems. Printout of appointment from medical office, Written letter from medical professional on office letter head with signature of a healthcare professional. In a press release issued Tuesday morning, SSA spokesman Sean Driscoll wrote: "The Steamship Authority is pleased to announce that reservations for travel can now be made or changed [by] calling . Am I responsible for driving my own vehicle onto and off of the ferry? For information on how to purchase Woods Hole/Falmouth parking permits, please call the Steamship Authoritys Parking Lot office at (508) 548-5011, ext. There is no parking at the Oak Bluffs Terminal. 72-hour notice is required for groups of eight and larger. 2021 Summer and Fall Operating Schedule Report - Appendix C Part 2, 5. The Steamship Authority matches reservations by those three criteria. 2018 Proposed Summer Operating Schedule and Appendices A - B, 2b. Reply. Blind passengers are also eligible to travel for free with proper identification from either the Massachusetts Commission for the Blind or a similar agency from another State. However, vehicles over 6 feet, 6 inches in height may be restricted to particular vessels, trips or spaces in vessels. When the Iyanough's schedule is set to expand next month, the Steamship has opted to cancel the last trip of the day to and from Nantucket - meaning the 7:30 p.m. departure . I am traveling in a rental car. Due to Covid-19 precautions, all passengers are required to wear a cloth face coverings while on board our shuttle buses and ferries and at any ticket office. The Steamship Authority said all travel on the Vineyard route will be reservation-only through Monday, August 30. 48 hour notice required on all cancellations or rescheduling. But they've urged the board that ultimately decides which ones to pick to reject movie references and submissions like "Ferry . I have purchased individual passenger tickets at the regular fare. Who is eligible for the Steamship Authority's Headstart Reservation Program? How does standby work on the Nantucket route? S.1315 193rd (Current) An Act relative to municipal equity in Steamship Authority operations. In certain emergency situations, we also allow the preferential boarding of a customer's vehicle so that an individual can receive emergency medical care on the mainland which is not available on the island, in accordance with the Authority's Emergency Transportation Policy. A regular non-commercial automobile fare is for the transportation of the vehicle only. In an emergency, the Terminal Agent will first ask for volunteers, informing them when they will be transported if they agree to be bumped from that particular trip. and correct. 2023 The Steamship Authority Home; Schedules; Reservations; Visitors; Residents; Because customers traveling on the M/V Gay Head, the M/V Katama and the M/V Sankaty are required to back their vehicles on or off those vessels, we strongly discourage vehicles towing trailers (except tractor-trailers) from traveling on those vessels. How does standby work on the Martha's Vineyard route? No matter what boat you take, it usally takes 35-45 minutes side to side. Generally, 20 or more individuals must travel together as a group in order for the individuals to be eligible for a regular group fare. The Steamship Authority also runs a traditional car-and-passenger ferry, with a 2 hour cruise time. Fare increases are based upon the vehicles length over 17 feet. A wind advisory is in effect for Monday night. If you are planning to take your vehicle to either islandthen you are required to make an advance vehicle reservation. Can I make a reservation even though I dont yet have any information about the car? No standby vehicles already selected for boarding will be bumped from a trip to allow the boarding of any late-arriving vehicle with a reservation. Yes. Generally, we charge different vehicle fares based upon whether a vehicle is a non-commercial vehicle (which we define as any vehicle that is less than 20 feet in length, designed and equipped primarily for carriage of passengers and not registered as a commercial vehicle) or a commercial vehicle. Passenger reservations are not needed for our traditional ferries to Marthas Vineyard and Nantucket. 02554, Change, Cancel and Refund Policies for Reservations, Enabling Act of the Woods Hole, Martha's Vineyard and Nantucket Steamship Authority, Rules and Regulations Governing Public Conduct on Terminal Property, College Program Application and Verification, Individuals with Disabilities - Accessibility Pass Application, Preferential Boarding: Certification of Medical Need Form and Summary, Senior Citizen Travel Discount Card for Port Community Residents, Cycle Safety PSA from The Bicycle and Pedestrian Advisory Committee of Martha's Vineyard, Travel Tips for Martha's Vineyard Residents, 2023 Brooks Road/Summer Permit Application, 2023 Yarmouth Off Season Permit Application, Guidelines Regarding Advertising on the Steamship Authority's Facilities, Guidelines for Seeking Access to the Steamship Authority's Public Records, 2016 Approved Operating Schedules with Freight Trips, 2017 Approved Operating Schedules with Freight Trips, 2018 Approved Operating Schedules with Freight Trips, 2019 Approved Operating Schedules with Freight Trips, 2020 Approved Operating Schedules with Freight Trips (updated), 2020 Operating Schedules as modified by COVID-19, 2021 Approved Operating Schedules with Freight Trips, 2022 Approved Operating Schedules with Freight Trips, 2023 Approved Operating Schedules with Freight Trips, 1. All passenger areas of the following vessels are accessible by elevator for passengers with disabilities: the M/V Eagle, the M/V Island Home, the M/V Martha's Vineyard, M/V Woods Hole and the M/V Nantucket. I am traveling in a camper. Click Here to view the Parking Permits page. The Steamship Authority has waived rescheduling and cancellation fees and will continue to honor existing reservations at terminals. Firearms, other weapons, explosives, incendiaries and other dangerous articles will not be accepted for transportation except as specifically provided in Part J of the Customer Handbook. Inaccurate information about the vehicle traveling could result in the reservation being invalid for transportation and/or the imposition of additional charges. Existing vehicle reservations will be honored at Authority terminals, and rescheduling and cancellation fees will be waived. When can I make a reservation for the high-speed passenger-only ferry? The reservations may be made in either your own name, or in another person's name. Steamship Authority: Purchase Tickets Choose your route Martha's Vineyard Nantucket Fare -1+ -0+ -0+ See reservation and credit card policies. It was a fantastic ship and I'll miss it. Cancel. Only baggage accompanied by a ticketed passenger is permitted on the luggage carts. How many people will be traveling? You can subscribe to our monthly eNews by visiting this page: https://public.govdelivery.com/accounts/MASSA/subscriber/new. It will not affect the reservations booked prior to the change. Our Nantucket Terminal has only a few parking spaces for use by our customers. What is the Authority's Preferred Space Reservation Program? Hyannis Terminal:If the terminal is able to accommodate the parking of standby vehicles of customers using our drive-on/drive-off services, you may leave your vehicle at the terminal and it will be transported on a standby basis on the next available trip. Policies, Forms & Information; FAQs; Jobs; History & Organization; News; Meeting Notices, Agendas & Minutes; Doing Business with Us; Freight Customers; . Nantucket, MA After the completion of the Headstart Reservation Program, the remaining spaces for periods during our summer schedules are placed into the pool of spaces available for reservations by the general public. We offer the lowest fares and the most frequent daily departures for . endstream endobj 61 0 obj <. The tickets or reservations are now good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. . This can include larger items that are too heavy to be placed in the passenger area, such as medium-to-large roll-on luggage, large duffle bags, cartons, coolers, sports equipment, and any other items that may create a hazard to passengers. All pets must be kept on a leash or in a container, and must be under the control of the passenger at all times. Can children travel on the ferries unaccompanied? Mechanical problems forced the Steamship Authority to cancel about 550 ferry trips between Martha's Vineyard and Falmouth in the first four months of this year, an unprecedented total about 15 times the yearly average and one that has officials scrambling as the summer travel season approaches. This special fare may not be used for commercial or business purposes in either direction. Can I travel with my vehicle between Woods Hole and Martha's Vineyard without a reservation? Customers in either the Excursion or Preferred programs who need to change either their name, address or vehicle information should do the following: Contact the Reservation Office at (508) 477-8600 from 7:30 a.m. to 4 p.m. daily, or by fax at (508) 477-8717, or by email at formsubmit@steamshipauthority.com. Although we consider campers to be commercial vehicles, we have established special commercial vehicle fares for certain vehicles such as campers. 1. For more info, check out the Accessibility page. All smoking materials (including but not limited to matches, cigars, cigarettes, e-cigarettes and pipes) must be extinguished prior to boarding. Change and cancelation fees are waived for Tuesday travel. 02557, (508) 693-0125 New Bedford - Martha's Vineyard Freight Service Report - April 12, 2016, 1a. Email or fax it to the Reservation Department supervisors, along with your profile number, the date/times you would like to travel, and your preferred method of contact to confirm your reservation and take payment for your reservation. Pets are welcome on board our ferries. Do you charge the same fares for adults and children?
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