We also ensure all reviews are published without moderation. We want all our products to be easy to use, and our contact centre is always there to help. To find out more, please read our 2 weeks later I then received the return flight tests. Have an enjoyable cruise! Visit one of our TUI Stores and let our Travel Experts take care of all of your needs. The advice can change so check regularly for updates. I have sent a request to your email asking for your order details so we can look into this further for you, if you could come back to me, I would be very grateful. The Chronomics contact (Ryan S.) was prompt, patient, and extremely helpful in guiding me through . https://help.hurdle.bio/contact-usKind regards,Ty. The website is simple to use, and they consistently offer top-notch customer support. Eight holiday destinations tipped to go on green list tomorrow - Covid rates compared, Ryanair passenger attacks woman on flight in row over facemasks before being dragged off, Devastated family pay tribute to 'gentle giant' rugby player, 24, killed in mass stabbing outside nightclub - after EIGHT men and women knifed in frenzied attack, Man, 49, who got trapped in adventure centre indoor cave dies of his injuries, British gardeners are being warned not to mow their lawns during May and June, Marcus Rashford hailed as "a gent" for rescuing Aston Villa Women's star on night out, Sky Sports commentator Martin Tyler accused of 'racist' comment about Son Heung-min, British star judge of MasterChef Australia Jock Zonfrillo found DEAD at age 46 - as Gordon Ramsay and Jamie Oliver lead tributes, 10 money changes coming in May - including 200 energy help and Tesco delivery shake-up, Antiques Roadshow guest stunned by true value of diamond brooch she thought was FAKE, Doctor Michael Mosley shares 'anti-ageing' foods to eat daily for a longer life, Lidl makes a big change to 30 of its stores - with a nationwide roll out planned, Denise Welch says she would rather pledge allegiance to Harry and Meghan over King Charles, Helen Flanagan unveils dramatic new look in plunging all leather get-up, Subscribe to Daily Mirror and Sunday Mirror newspapers. About TUI MyTUI app Cookies Notice Manage Cookie Preferences Privacy Notice Terms & conditions Booking terms & conditions Ways to Pay Media Centre Travel Jobs Affiliates Discover Google Play Store App Store for Ios Travel Money Holiday Budget Calculator TUI Group document.getElementById("copyRightYear").innerHTML = "© "+new Date().getFullYear() + " TUI Group"; First Choice Holiday Brochures Holiday Weather Holiday Competitions How to Raise a Concern? I've ordered a number of things from them, and I've never been let down. The annotated images were first preprocessed using an AWS Lambda function. The services, bio-infrastructure, test kits and test results are not intended as a substitute for any medical advice or professional judgement of health status. San . This significantly accelerates the process of training and deploying a computer vision model, making it the primary reason for Chronomics to adopt Amazon Rekognition. Pre-departure rapid antigen COVID-19 test for international travel. . 10 August 2021 at 9:27AM in Coronavirus travel help & info. I'm so sorry to hear of the issues you have experienced, and can assure you our intentions are to always give the best customer experience, and I am sorry this hasnt been the case in this instance.I can confirm, looking at your recent contact with us that the issue has been rectified, however I have sent you a follow up email with further information regarding the circumstances of your query to help you further.Wishing you all the best. By setting a threshold on the confidence score, we can filter out predictions that have a lower confidence. Cancel Update. Cookie Notice. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. Company. Whether youve already booked online or in store and need a helping hand, or youre thinking about your next holiday, our in-the-know Travel Experts are on hand to lend their expertise and take the hassle out of planning your trip. ForRapidAntigentests,ontheplasticcassette. If you are experiencing issues registering your test, there are a few steps you can take to help fix this problem. Thank you for leaving us some feedback.We are delighted to hear of the great experiences you have had with our company, I will certainly pass on your kind words to our customer experience team! We offer a range of travel money services, including foeign currency, our Multi-Currency Travel Money Card and buy back guarantee. The Chronomics contact (Ryan S.) was prompt, patient, and extremely helpful in guiding me through the process of registering my covid test a process I found pretty awkward and impossible without his help. Chronomics wanted to build a scalable solution that uses computer vision to verify the results. Our Covid-19 PCR saliva tests are authorised by the UK Government, and we are an approved supplier for both the Fit To Fly and Test To Release travel programmes. NH054111111 or CHR00001234/BHA00001234 or BLC123456789012. We work with big-name brands, like Disney and Universal, to bring you an even bigger selection of dream getaways. Chronomics, how about a refund? Hello Karen, We are sorry to hear about your inconvenience when using our test. I even refused one of the packages. ForPCRtests,thiscanbefoundonthetesttube. | Hurdle is devoted to one thing building bio . Dietary restriction (DR), a reduction in food intake without malnutrition, increases most aspects of health during aging and extends lifespan in diverse species, including rodents. When TUI cancelled the holiday, because the destination was still classified on the amber list, the single mum tried in vain to stop the tests coming. TUI customers have been slapped with bills for coronavirus tests they can't use after their holidays were cancelled. With this option: Order at least 5 days before your outbound travel. A threshold of 0.99 resulted in an accuracy of 99.6%, and 5% of the predictions were discarded. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. We are delighted to hear of the great service you received from Ryan. Please make sure, if there are multiple users, that the correct one is selected at the top of the screen below. . Use our handy store finder to discover your nearest TUI Store. browse our directory. Had a panic and rang Ambassador to be told It was on cassette. Pashmeen Mistry is a Senior Product Manager at AWS. Yes. Where I can find more information or help? I can't thank you enough in advance and I'll look forward to speaking with you soon. We hope you have a lovely Christmas and wishing you all the best. For PCR tests, this can be found on the test tube. Their goal is to analyze biological samples and give actionable information to help you make decisionsabout anything where knowing more about the unseen is important. Kind regards,Tyhttps://help.hurdle.bio/contact-us - Please use this link Ronald if you do need any further assistance. Chronomicss platform enables providers to seamlessly implement at-home diagnostics at scaleall without sacrificing efficiency or accuracy. Email webnews@mirror.co.uk. Checking out your company online I found the same story from many other customers of yours. Funding. See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. Get Tom Stubbs's email address (t*****@chronomics.com) and phone number (44798886..) at RocketReach. Get contact details including emails and phone numbers 14 May 2022 Don't use Chronomics. ATOL protection does not apply to the other holiday and travel services listed on this website. The users register the test on the platform by uploading a picture of the test cassette and entering a manual reading of the test (positive, negative or invalid). We use dedicated people and clever technology to safeguard our platform. For Rapid Antigen tests, on the plastic cassette. We hope you have a great Christmas and wishing you all the best for 2023! !Very far from being a happy bunny. But we couldnt use it till this number was entered! If you need anything else, please don't hesitate to get in touch with our team here: https://help.chronomics.com/contact-us and we'd be happy to help!We hope you have a lovely week!Wishing you all the best. PLEASE NOTE: If youre having trouble registering your test due to Kit ID/Barcode issues, please ensure you're using Google Chrome to register your kit. I'm sorry to hear of any issues you had when trying to register. In this post, we showed the ease with which Chronomics quickly built and deployed a scalable computer vision-based solution that uses Amazon Rekognition to detect the result of a COVID-19 lateral flow test. Global government advice and entry requirements for countries across the world are different and can change at short notice, due to the evolving nature of the pandemic. very frustrating. I purchased the lateral flow tests. This may look different depending on the device you're using, please select an option below:Instructions for computer/laptop usersInstructions for mobile phone/tablet users. 18,070 likes. Easy online registration and downloadable certificates. Date of experience: 14 February 2023. Tests not dispatched. Here are 8 tips for writing great reviews. Confirm you are entering the correct details. The API also returns the confidence that Rekognition Custom Labels has in the accuracy of the predicted label. Click here for information on the upcoming Bank Holidays, https://www.gov.uk/guidance/travel-advice-novel-coronavirus, Use this test as proof of COVID-19 status before leaving the UK, Easy online registration and downloadable certificates, Order at least 5 days before your outbound travel, You'll get your travel certificate within 30mins after performing the test. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN. 17 Feb 2023. After training images are provided, it can automatically load and inspect the data, select the right algorithms, train a model, and provide model performance metrics. I'm so sorry to hear of the issue you had when trying to locate the barcode. Mattia Spinelli is a Senior Machine Learning Engineer at Chronomics, a biomedical company. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Ours arrived yesterday for a Sunday flight. . 1 reply . Hi Paul, Thank you for your feedback. View And, its not just TUI holidays on the cards either. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Date of experience: February 14, 2023. I printed them out on my printer instead of keeping the details on my phone, but that was my choice. A healthier future is within your grasp with our pioneering epigenetic testing kit. Working out how much spending money to take away with you can be difficult. I have emailed directly and also numerous times via the contact form on their Website with not even a acknowledgement from them. Mobile Number (***) ***-**** Engage via Mobile. Rates are approximations. After much frustration in trying to find out why my test hadn't arrived, I got my money back. 2 replies 4.3K views MartyRich Forumite. Clear instructions please. Modular. We hope you had a wonderful cruise and if you need any further assistance please don't hesitate to contact our team and we'd be happy to help. We're part of TUI Group - one of the world's leading travel companies. "Lateral flow test for our return journey was delivered in the post two days before we left the UK and we brought it with us - its all been very easy and well organised," she said. "Since then I've emailed them about four times but no response whatsoever, yet I've continued to receive automated emails from them and so far two of my tests through the post. No tel number available to resolve problem. *Ask in store for further details. We are thrilled to hear of the great service you've had with us and if you need anything please don't hesitate to contact our team and we would be happy to help! 2 replies 399 views AnnOyd_2 Forumite. Clear instructions please. 13 Posts. Except as prohibited by applicable law, Chronomics (and its group, affiliates and representatives) expressly disclaims any and all liability for any consequential, indirect, incidental, special or exemplary damages, including without limitation any loss of revenues or profits or any loss of use of data, arising out of or connected in any way with the services, bio-infrastructure, test kits or test result; and Chronomics shall not be liable for acts, omissions or conduct of any third party (including without limitation any laboratories, healthcare providers, clinicians, contractors or otherwise) from the risk of harm or any damages from the services rendered or test kits manufactured, distributed, dispensed or sold by any third party. "Probably about the worst (experience) ever because there is absolutely zero contact from them. "On May 20, before they arrived, we were told the order had been cancelled and so we thought we'd get our money back.". He enjoys providing technical and strategic guidance to customers and helping them design and implement solutions on AWS. currency you need. They have excellent products and are extremely helpful. Sign up for a free account. While the bargain service has slashed the price of testing for Brits wanting to get away, some have been stung after their flights were cancelled. Hi Mrs Ryall, Thank you for your feedback. I'll be sure to pass on the kind feedback to our customer experience team. Were cruise experts, too. Hi John, Thank you for your lovely feedback! Very impressed. Chronomicss engineers turned towards Amazon Rekognition Custom Labels, a feature of Amazon Rekognition with AutoML capabilities. Kindest regards,NiciaSocial Media Department. Pop into one of our TUI Stores and let our Travel Experts help tailor-make your perfect getaway. not very helpful. no way of contacting them directly other than a form on their website for them to contact you, searched for a number and the one I found is a digit too long and not in use. Thank you so much. Your payment information is processed securely. . I can't register my test, what should I do? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. HQ Phone +44 7970727222. PhilC-548. Couldnt find the code - after 9pm ins of searching and inputting wrong ones we opened the cassette and finally found it. We hope you have a great week! Genome Biology March 28, 2017. Hi, Thank you for your feedback. Sign up for FCDO travel advice email alerts, so you automatically receive the latest travel advice updates and travel requirements for the destinations you want to know about. Hurdle is a trademark of Chronomics Limited. If you have been unable to upload your photo during the registration process, you can still upload your test result photo from your dashboard. The Amazon Rekognition API makes it very easy for practitioners to accelerate the process of building computer vision models. Just use our holiday budget calculator to give you a guide! Lucy Barnes was looking forward to a trip away to Greece with her two kids and best friend, Lucy was looking forward to a trip to Rhodes, He had bought the tests ahead of a trip to Zante. Report review. Kind regards,Ty, I had a COVID test kit that had part of the test missing.I expected to have to use a list of options on line which probably wouldn't have had the answer.Contacted the centre by email and almost immediately Sam Hodge came back with the solution.Really great service, Hi John, Thank you very much for taking the time to share your experience with us. We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. Our products can be used internationally: we generate results and certificates in the format accepted by different local authorities. 2017-2023 Chronomics Limited. We are really glad to hear that you managed to change your password and get it resolved.If you need any further assistance, please don't hesitate to contact our team here: https://help.chronomics.com/contact-us and we'd be happy to help. However, somebody emailed me within 5 minutes with a resolution. Wishing you all the best. Hurdle is a trademark of Chronomics Limited. I have requested more information regarding your order with us, if you could come back to me as soon as possible I'd be very grateful. Chronomics Chemicals & Plastics is a customer of mine. If you need to contact us for help, please provide images of your barcode/Kit ID where possible. Close. The model yielded an accuracy of 96.5% and a F1 score of 97.9% on a set of out-of-sample images. My wife's kit was OK, although reporting results is quite complex for persons with limited IT knowledge. Kind regards, Deborah. Chronomics makes no endorsement or representation as to the accreditation, licensing or good-standing of any healthcare provider under applicable laws. Our goal was, and continues to be, to analyse biological samples and give you actionable information to help you make decisions - about anything where knowing more about the unseen is . A year on, I get an email saying that I had been 'subscribed' to a service that I did not receive or want and money would be taken from my account. The Chronomics contact (Ryan S.) was prompt, patient, and extremely helpful in guiding me through the . Try for free at rocketreach.co . How to Contact Us If you haven't found the information you're looking for, you can contact our team here. The services, bio-infrastructure, test kits and test results are not intended as a substitute for any medical advice or professional judgement of health status. Once I knew how straightforward it was the 2nd time no problem. EXCLUSIVE Brits with holidays booked with TUI have found themselves receiving testing kits from Chronomics that they can no longer use after their trips away were cancelled. Rocketreach finds email, phone & social media for 450M+ professionals. Would-be holidaymakers have told of their frustrations at ordering the kits through government-authorised providers Chronomics, which TUI has teamed up with. We've got personalised service down to a T. Pop into one of our TUI Stores and let our Travel Experts help tailor-make your perfect getaway. Others Named Tom Stubbs. Hi Tony,I hope you are well. (business & personal). With our leading technology we offer a great online software training experience using hurdle. Wishing you all the best. If we can ever be of any further assistance, don't hesitate to get straight back in contact. Worse still their contact telephone number was unavailable!!!! Last year took ages to contact anyone to order an epigenetics test. Chronomics was founded in 2017, by five friends from scientific and technological backgrounds. Chronomics is a tech-bio company that uses biomarkersquantifiable information taken from the analysis of moleculesalongside technology to democratize the use of science and data to improve the lives of people. {{ userNotificationState.getAlertCount('bell') }}. The main challenges with the dataset were the following: To create a high-quality training dataset, Chronomics engineers decided to follow these steps: Image augmentation was performed using Albumentations, an open-source Python library. No number to ring chronomics. Please contact our customer experience team in the event of device malfunction or invalid results as you may be eligible for a replacement. TUI Travel Money offers great rates on over 50 different currencies worldwide, with no commission. Chronomics does not provide medical advice, nor directly administer any diagnostic medical tests, prescriptions, or other healthcare interventions. Do not send your sample back with any notes with your personal information on, or notes explaining that you cant register your test. With Amazon Rekognition, we were able to get a highly accurate model in 34 weeks as opposed to spending 4 months trying to build a custom model to achieve the desired performance. All Chronomics communications were great, and all testing procedures went very well the day before our cruise. Seems a while now, but in Feb / March 2022 in structions detailed by Chronomics for me were complicated. The F1 score is a measure that uses both precision and recall to measure the performance of a classifier. It was observed that this improved the performance of the model. Get Contact Info for All Departments. Had to leave for a cruise at 0415 the following day, wife in tears, thought no test result, no cruise. Use this test as proof of COVID-19 status before leaving the UK. Your pre-departure test will arrive within 1-3 working days. For more information on how to do this, refer to Use Amazon Augmented AI with Amazon Rekognition. Call us on 0203 451 2688 or visit one of our expert Travel Advisors find your nearest TUI Store, Our top deals tailored to you, straight to your inbox >Sign up for offers. Heres a link to it:https://www.gov.uk/guidance/travel-advice-novel-coronavirus]. Feb 17, 2023. It has already processed millions of tests through this platform and delivers a high-quality diagnostics experience. Once you've registered your test your Chronomics dashboard will be created. Go to chronomics.com Contact us; Outside of work, Pashmeen enjoys adventurous hikes, photography, and spending time with his family. Trying to resolve this on line only led to going round in circles. Take Control of your DNA. When not occupied with machine learning, he can be found taking a hike, reading a book or catching up with sports. For Blood testing, on the test label. Once youve got one, confirm it with us and well automatically generate a certificate to travel in your Chronomics online dashboard. 1 . submit comment. To comment on this thread you need to create a Mumsnet account. Eventually found a TUI emergency number where a kind lady issued new bar codes and then all worked. The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. Reply from Chronomics. (If this link is not shown here, the photo upload was successful): Step 3: Continue the registration process from the screen pictured below: Step 1: From your homepage, click on 'Covid & Immunity' in the bottom left of the page: Step 2: Then find the 'upload photo result' link under your registered test. Would-be holidaymakers have told of their frustrations at ordering the kits through government-authorised providers Chronomics, which TUI has teamed up with. I'll look forward to hearing from you soon. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. We do not store credit card details nor have access to your credit card information. Our expert travel professionals across our UK stores are ready to help you find the perfect holiday. Replies to negative reviews in < 24 hours. When you pay you will be supplied with an ATOL Certificate. This means that we may include adverts from us and third parties based on our knowledge of you. Please do not hesitate to contact us if we can help with anything else.Kind Regards,Ana. Master of Molecular and Cellular Biochemistry (Biochemistry and Molecular Biology), If you're not automatically redirected, please click here. Do you have a travel story to share? Jay Raois a Principal Solutions Architect at AWS. See Travel Aware page - for travel advice from TUI. Exact rates will be provided at checkout. Quick results within minutes. The following image shows the picture of a test cassette uploaded by a user. Chronomics makes no endorsement or representation as to the accreditation, licensing or good-standing of any healthcare provider under applicable laws. After being contacted by the Mirror a TUI spokesperson said Lucy and Ali would be refunded. Eventually I changed my PW and then the computer allowed me to proceed and complete the whole process. Hi Peter, Thank you for your feedback. Chronomics is a tech-bio company that uses biomarkersquantifiable information taken from the analysis of moleculesalongside technology to democratize the use of science and data to improve the lives of people. Recipients of the services and test results should exercise (or obtain) professional judgement in evaluating the test results when undertaking any course of action or inaction based on the test . As-Is. Chronomics, Ltd. employs 111 employees. RebelBio and SOSV are the most recent investors. It took me hours (literally) to get the whole thing done. As-Is. Ali Green from Northampton was due to fly out to Zante only for TUI to cancel his holiday, meaning he no longer had a need for the amber package. Chronomics, Ltd. contact info: Phone number: +44 7970727222 Website: www.chronomics.com What does Chronomics, Ltd. do? It'll take 24-36 hours for us to process your test - this is 24-36 hours after we have received your sample. I then sent the tests back (unused and tracked by the Royal mail). All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. Developed by software trainers who truly understand the need to deliver their learning in the best way possible. Kindest regards,NiciaSocial Media Department. Hi Folks, Does anyone have the emergency contact number for Chronomics? Once you've received the kit, use the FCDO website to check when your destination country requires you to perform it. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. Best wishes,TyService Desk Manager. Except as prohibited by applicable law, Chronomics (and its group, affiliates and representatives) expressly disclaims any and all liability for any consequential, indirect, incidental, special or exemplary damages, including without limitation any loss of revenues or profits or any loss of use of data, arising out of or connected in any way with the services, bio-infrastructure, test kits or test result; and Chronomics shall not be liable for acts, omissions or conduct of any third party (including without limitation any laboratories, healthcare providers, clinicians, contractors or otherwise) from the risk of harm or any damages from the services rendered or test kits manufactured, distributed, dispensed or sold by any third party. Were specialists when it comes to our products and the Worlds most sought after places, Were enthusiastic, professional and passionate about Travel, We understand every Customer is different and we are able to give you a personalised service to help you find your perfect holiday, Book your dream holiday; from beach escapes, City Breaks, skiing holidays, weddings, UK breaks, Tours or Lakes & Mountains getaways we have something for everyone, Were Cruise Experts, with Marella you can sail to over 120 destinations or what about trying one of our new TUI River Cruise holidays setting sail on some of the most beautiful waterways in Europe, Whether you have booked a holiday already in-store or on our website we can assist in answering any questions and queries you may have we can also help you amend your booking, Whether you are travelling for business or for pleasure, we'll make sure you can get the
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