Thank you for shopping at Flannels. I like the range of products Flannels has and a lot of the items are nicely packaged. No one to talk to but a virtual assistant who gives you a link that doesn't work. Click & Collect deliveries take three (3) to seven (7) days . I then had to order the same jacket while stood at the till and go back back to Meadowhall 3 days later to collect it . The goods are in saleable condition, in their original packaging with all tags still intact, The goods have not been worn, damaged or washed, The original invoice is included as proof of purchase, A returns request is made within 14 days from date of purchase, Approved returns are received at our Venice store location within 7 days of approval. You can, of course, use our extensive European Pickup parcelshop network. Kind Regards,BethenCustomer Support. I originally ordered an over shirt for my boyfriend it turned out to be to small, but I easily returned it and within a few days the bigger size had returned and he got to enjoy it for his birthday weekend, great communication and super easy, oh and the product was lovely! I ordered a bag and paid for next day delivery. Yes Find a location near you. Hi Lee,Thank you for sharing your review.We are very sorry to hear that you are not satisfied with our current returnspolicies for online purchases.Unfortunately, our stores are considered to be separate and they do not have thefacilities to return an online order.You can find more details regarding this via the link pasted below:https://help.flannels.com/en/support/home#folder_80000679241[https://help.flannels.com/en/support/home#folder_80000679241]Kind regards,Louise. Awesome! Good Afternoon,Thank you for your review, I hope you're well,I do apologise for the issues you're having regarding your order, I understandhow upsetting this can be,Could you please contact us via email or chat so we can assist you with thisissue.Have a nice day!Kind Regards,Jake. You have 28 days to return your order from the date it's delivered. Iunderstand how frustrating this must be for you. Ordered one item 3 times. Postage charges are the responsibility of the sender unless the garment is faulty in which case Flannel will cover the return postage. We will improve this article. Please contact us via email or chat on our website and we will be happy to lookinto this further. Hi Trustpilot,I am sorry to hear your recent experience shopping with us.I have reached out via email to assist with this matter.Kind regardsAlexCustomer Service, The laces were not matching to the kids Burberry trainers they were scratches on the blue print and the box of the shoes looks like they had been used and abused and paided next day delivery NOT HAPPY AT ALL and all of that I paid 160 rubbish service will not shop again from here, Hi Iz,Thank you for taking the time to leave us this review.I am very sorry to hear of the issues you have experienced. Yes. Hi Mark.Thank you for your review.I am so sorry to hear this and I understand your frustration. Kindest regards,JenniferCustomer service. Returns 5. Six weeks, 30 emails, DMs and two phone calls later, no help at all. I bought a jacket from Giulio Cambridge and 2 months later the material is clearly faulty. Cancel or view benefits, Payment Settings Iunderstand how frustrating this must be for you. How can flannels get away with this ? If your i. Fri, 29 Oct, 2021 at 9:33 AM. Cancelled Order Charged. I was sent a text from Dpd saying it would arrive between 2.24 and 3.24 it never did and they didnt attempt to delivery it either. Simply select exchange and comment with the size required. How can this be legal ? Good Afternoon,Thank you for your review, I hope you're well,I do apologise for the issues you're having regarding your order, I understandhow upsetting this can be,Could you please contact us via email or chat so we can assist you with thisissue.Have a nice day!Kind Regards,Jake. Well waive the standard shipping fee for your new order, but youll still be charged $6.50 if returning with the prepaid return label. Easy to use website that makes online buying much easier. I contacted customer service, this was a smooth transaction in which the advisor was friendly and helpful, however the delivery company that was arranged advised that the item was not ready for collection find this strange as no one attended the home and now Im left with faulty shoes and no confidence the delivery company will come. If you can't find this email, you can get the tracking reference number in your order history. Hi Trustpilot,Thank you for taking the time to leave a review for your recent online shoppingexperience.I am sorry to hear you are unhappy with the fees charged for having your orderdelivered and returning the items.I have logged your feedback for this to be reviewed.Kind regardsAlexCustomer Service, Absolutely crap bought some creed wot a load of garbage didn't smell of anything .sent it back 4 testing and they sed cause it woz basically used ie sprayed .they can't do anything abt it .Stay well away Frauds, Thank you for taking the time to leave us a review. Asked for cctv of my item been checked before dispatch and was told they would send to me but then email saying no cctv available. Have cheaper price tags on the clothing but 100% more on onlin Robbing customers. I then had to order the same jacket while stood at the till and go back back to Meadowhall 3 days later to collect it . How can I mail back items from multiple orders in a single box? Hi Jason,Thank you for taking the time to leave us this review. Return Online - UK. Then the fun started. In our dispatch email you'll have your unique tracking number for your order. Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase. 1 out of 3 times it was just cancelled due to stock out. What if I used PayPal on my original order? Thanks for the feedback. Vicki S. 1 review. Hi Mark.Thank you for your review.I am so sorry to hear this and I understand your frustration. Include form in your package and mail to: When shipping your return to L.L.Bean, you are responsible for all shipping costs. Keep an eye out for updates and tracking. I bought a jacket from Giulio Cambridge and 2 months later the material is clearly faulty. As soon as we process your return, well send you a Return Gift Card or, if opting for an exchange, your new item(s). FLANNELS ranks 167th among Designer Clothes sites. All rights reserved. Had to send them back at my own cost. I received a pair of trainers that were faulty (dried glue like substance on the trainer). By PhoneCall 800-441-5713 to start your exchange. If your product meets all the requirements for a return, but you are unable to use our Easy Online Returns option, you can return through one of these other methods: RETURN VIA MAIL: Use the return form included in your order or print one out using the links below. Select your preferred tracked returns service. They refused to match the price in store even though its the same company . Select your preferred tracked returns service. We accept returns within 14 days, starting from the day your order was delivered. Simply select your retailer, enter your return information, print your label and hand the parcel to a member of store staff. Did you find it helpful? Exclusions apply, please see our Retur. Refunds 2. The original payment method will be refunded in full (excluding any shipping costs associated with the order) for the value of the item(s) for which the refund has been approved. Easy Online Returns is not available for items that require special handling. I have to do it online ?????? Products purchased before February 9, 2018, are not subject to this one-year time limit. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. When we ship out your new item(s), well waive the standard shipping fee. No. All options a 4.99 charge is required. Speedy delivery in the actual sending from Flannels, however, that was then unfortunately messed up by DPD who were not at all helpful, but that fantastic team at Flannels customer service sorted it all out for me and honestly I could not have asked for more support, understanding and generosity from a customer service team. Visit our Afterpay page for more information. Find a location near you. No. NOTE: Returns by mail can take up to 2-3 weeks to process. This is my second review as my first review says Louise reached out to me via email which is not true. .btn-red{ background-color:#a8192e !important; color: #fff; } .btn-red:hover { background-color:#73101E !important; } .btn-grey { background-color: #333 !important; color: #fff !important; } .btn-grey:hover { background-color: #efefef !important; color: #333 !important; } .btn-white-noborder { background-color:#fff !important; color: #000 !important; border: none; } .btn-white-noborder:hover { background-color:#efefef !important; border: none; } .btn-inline-displaying { display: inline !important; } PRINT RETURN & EXCHANGE FORM, .btn-red{ background-color:#a8192e !important; color: #fff; } .btn-red:hover { background-color:#73101E !important; } .btn-grey { background-color: #333 !important; color: #fff !important; } .btn-grey:hover { background-color: #efefef !important; color: #333 !important; } .btn-white-noborder { background-color:#fff !important; color: #000 !important; border: none; } .btn-white-noborder:hover { background-color:#efefef !important; border: none; } .btn-inline-displaying { display: inline !important; } PRINT RETURN SHIPPING LABEL. Contact our Home Store at 1-877-755-2326 or Customer Service at 800-341-4341 for instructions or questions. We use dedicated people and clever technology to safeguard our platform. I dont have an order number; can I still make a return online? Our apologies for any inconvenience caused and we look forward to hearing fromyou. If you need assistance locating your order number, please contact us. 2023 Trustpilot A/S. Competitive prices. Then the fun started. If you can't find this email, you can get the tracking reference number in your order history. Return Online - Non UK. We're sorry to hear of theissue you have experienced when shopping with Flannels and we apologise for theinconvenience caused. Details about items could have been better, and it was very confusing that SportDirect and EVRI were the senders. Good prices at flannels but no point if the item isnt available. The original invoice is included as proof of purchase. Simply bring your item and proof of purchase to one of our retail stores or outlets. Didn't receive order on time even though I paid for next day delivery. Sorry to hear you're having problems with your order. If your i. If you have purchased items in store please contact the store you have purchased the items from and our friendly staff will be happy to advise you of what our in store policies are. Perhaps the courier have tried to deliver but you weren't in? To return an item you ordered: To display your recent orders go to Your Orders. We've reached out via email in order to assist youfurther. If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. I advised that the item was missing and they are adamant that the item was sent. 4. Here are 8 tips for writing great reviews. Tue, 26 Jul, 2022 at 2:40 PM Return - Bought in store To return your item (s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase. Date of experience: 12 April 2023. RETURN TO A STORE OR OUTLET: Simply bring your item and proof of purchase to one of our retail stores or outlets. Can I return online purchases to a store or outlet? .btn-red{ background-color:#a8192e !important; color: #fff; } .btn-red:hover { background-color:#73101E !important; } .btn-grey { background-color: #333 !important; color: #fff !important; } .btn-grey:hover { background-color: #efefef !important; color: #333 !important; } .btn-white-noborder { background-color:#fff !important; color: #000 !important; border: none; } .btn-white-noborder:hover { background-color:#efefef !important; border: none; } .btn-inline-displaying { display: inline !important; } PRINT RETURN FORM, .btn-red{ background-color:#a8192e !important; color: #fff; } .btn-red:hover { background-color:#73101E !important; } .btn-grey { background-color: #333 !important; color: #fff !important; } .btn-grey:hover { background-color: #efefef !important; color: #333 !important; } .btn-white-noborder { background-color:#fff !important; color: #000 !important; border: none; } .btn-white-noborder:hover { background-color:#efefef !important; border: none; } .btn-inline-displaying { display: inline !important; } PRINT RETURN LABEL. Hazardous MaterialsCertain hazardous materials cannot be returned in the mail, including batteries, fuel, glues, firearms, etc. I am very sorry to hear of the issues with your order. also the quality on some of the clothes so poor maybe fake. Call 1-800-453-0659 and one of our customer service reps will be happy to help! You can track your order with the unique tracking number you got in our dispatch email. Yes! Youll get an email once we receive your returned item. Details about items could have been better, and it was very confusing that SportDirect and EVRI were the senders. We're sorry to hear of theissue you have experienced when shopping with Flannels and we apologise for theinconvenience caused. No, Did you find it helpful? Youll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point. Kindly reach out to us via email to discuss this further.If there is anything else you need me to help you with, please do not hesitateto contact me. Missing Items on Order. If your return is free, you can take your item to any ParcelShop with a Print In ParcelShop device without booking online first. Hi Trustpilot,I am sorry to hear your recent experience shopping with us.I have reached out via email to assist with this matter.Kind regardsAlexCustomer Service, The laces were not matching to the kids Burberry trainers they were scratches on the blue print and the box of the shoes looks like they had been used and abused and paided next day delivery NOT HAPPY AT ALL and all of that I paid 160 rubbish service will not shop again from here, Hi Iz,Thank you for taking the time to leave us this review.I am very sorry to hear of the issues you have experienced. I ordered two item of which only one was received. Please also note that Flannel garments have been individually hand crafted with great care. Kindly reach out to us via email to discuss this further.If there is anything else you need me to help you with, please do not hesitateto contact me. We also ensure all reviews are published without moderation. It goes against our guidelines to offer incentives for reviews. Find out how we combat fake reviews. We will improve this article. Dont have your order number? How can flannels get away with this ? I look forward to your reply.Have a great day!Kind Regards,AbiCustomer Support. Returning a parcel via DPD is very easy. Many thanks Flannels. Enter your details below and we will get back to you. Please Note: Your country may levy import duties and taxes on any item(s) we ship to you; you are responsible for paying any duties or taxes. To exchange items in your order via mail, print a Return & Exchange form using the links below. You can request for an in store exchange. Kindest regards,JenniferCustomer service, I RECEIVED VERY BAD CUSTOMER SERVICE. Please take the utmost care when washing and wearing as jewellery, finger nails and harsh detergents can harm delicate fabrics and finishes. They will try up to 3 times. We will improve this article. Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase. No need for a printer at home or at the drop off point. Ordered one item 3 times. Did you find it helpful? If you request an exchange, we will pay shipping and handling charges for the item we ship to you. I noticed on the tracking it wasnt even out for delivery as it didnt leave their depot. If you are unable to return your product online and would like to return via mail, use the return form included with your order or print one out using the links below. Purchase date has exceeded the one-year requirement in our return policy. Please accept my sincerest apologies for the inconvenience caused. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Depending on what delivery option you selected your order might still be out for delivery. Please return these items directly to one of our stores or contact customer service to discuss alternate options. If the courier was unable to reach you when they tried to deliver your goods, they may have deliv Click and Collect is available for most orders but not for all, and this can be for a number of reasons; - the item ordered is a pre-order item - one of As a thank you for using our Click & Collect delivery service, and if your order value is 400 or more (excluding delivery) you will receive a 20 vouc Why has my order/item returned to sender? You should have received a card from the courier explaining this. Speedy delivery in the actual sending from Flannels, however, that was then unfortunately messed up by DPD who were not at all helpful, but that fantastic team at Flannels customer service sorted it all out for me and honestly I could not have asked for more support, understanding and generosity from a customer service team. can select Choose an Amazon Hub Counter to return your item to view a map and select an Amazon Hub Counter. $10 shipping for orders under $250 However you dont receive any of the luxury packaging such as coat covers or shoe covers for both shoe, but the customer service is really good and its nice to sort out an issue via messaging instead of calling. Exclusions apply, please see our Retur To return your item(s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase. They'll then be emailed their return label for them to print. You can return an online item for an exchange using our Online Returns Portal. Kindest regards,JenniferCustomer service. That explains the terrible service. Book your return online or using our app And drop it off at a ParcelShop or Locker. Tue, 26 Jul, 2022 at 2:40 PM Return - Bought in store To return your item (s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase. Please follow steps outlined below. Had to send them back at my own cost. Please take care when returning your items and send them in the original packaging. Read 2 more reviews about Flannels. I ordered T-shirts online and were unsuitable.I went to take them back as I was passing the shop and they couldnt refund me or change items in shop . The most unimaginably dreadful customer care experience. Yes I was sent a text from Dpd saying it would arrive between 2.24 and 3.24 it never did and they didnt attempt to delivery it either. Enjoy exclusive offers, the latest on products, and new ways to get outdoors. Flannels is the UK's largest independent luxury retail group, specialising in contemporary men's and women's designer clothing, footwear and accessories. Exclusions apply, please see our Returns Policy below for more details. Standard Delivery takes three (3) to seven (7) days . I received a pair of trainers that were faulty (dried glue like substance on the trainer). Choose the order and select Return or Replace Items. Shipping carrier information, Account Settings Use the return/exchange forms included with your order or fill out new forms using the options below. Click & Collect voucher. I have contacted you via email directly, to discuss this further and worktowards resolution. Please send your return via express post. Products differ, but generally, wear and tear is considered excessive if the product is nearing the end of its practical use, or just looks heavily worn. Kind Regards,BethenCustomer Support. FLANNELS has a rating of 1.13 stars from 60 reviews, indicating that most customers are generally dissatisfied with their purchases. I am sorry to hear that your order arrived late, I completely understand howdisappointing this is.In effort to assist further with the points you have expressed, I have contactedyou via email to discuss this further.Thank you for shopping with Flannels. Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage). If you would like to bring your return to a store, we can offer you a store credit or a check in the mail. Purchases made with a gift card will be refunded in the form of another gift card. Useful. Tried the jacket on went to the till to pay . Ordered a pair of flip flops, arrived and were the wrong size. Please mark size required on the returns form. Hi Trustpilot,I am sorry to hear about the issues with returning your order.I have reached out via trustpilot to gather further details to assist with thismatter.Kind regardsAlexCustomer Service. Lots of annoying frustrating questions when trying to organise by emailing you guys. View More (1) They refused to match the price in store even though its the same company . Currently, we are not able to support refunds back to your PayPal account. Adding item(s) to returnInitiate a new return and use one of the labels to include all the items you wish to return. If you choose not to use our L.L.Bean shipping label, you will be responsible for paying all return shipping costs up front. Simply enjoy your purchase! Once your return is received by our customer service team the item(s) will be checked to ensure it complies with our returns policy and a return outcome will be determined. If I had a car pitch and I sell a car the price has to be same in all formats of sale . Please be sure to check all options as some need a printer. 1. Please fill out the Return & Exchanges Form and ship your return and form to: L.L.BeanReturns 3 Campus Dr. Freeport, ME 04034. Hi Lee,Thank you for sharing your review.We are very sorry to hear that you are not satisfied with our current returnspolicies for online purchases.Unfortunately, our stores are considered to be separate and they do not have thefacilities to return an online order.You can find more details regarding this via the link pasted below:https://help.flannels.com/en/support/home#folder_80000679241[https://help.flannels.com/en/support/home#folder_80000679241]Kind regards,Louise. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thu, 9 Jun, 2022 at 12:30 PM. I contacted customer service, this was a smooth transaction in which the advisor was friendly and helpful, however the delivery company that was arranged advised that the item was not ready for collection find this strange as no one attended the home and now Im left with faulty shoes and no confidence the delivery company will come. Multi-Recipient OrdersUnfortunately, we are currently unable to process online returns for orders with multiple recipients. Please upgrade to one of the following for a smoother, safer shopping experience with us: If you are not 100% satisfied with one of our products, you may return it within one year of your purchase for a refund (special conditionsmay apply). Include form in your package and mail to: L.L.Bean Returns3 Campus Dr.Freeport, ME 04034. Login to our returns portal using your order number and email address. Then expect you to start again. You can print a label from the carrier website by clicking the create return link. If your i. I advised that the item was missing and they are adamant that the item was sent. Credits are valid for a period of 6 months from issue date and can be used in store and online. If you haven't got your order yet, it might be because it is still out for delivery. Submit a return request. Return through your local UPS Ground location in over 47,000 locations. The choice is yours! Products purchased from other brands not affiliated with L.L.Bean or third-party sellers (Items purchased at one of our retail partners must be returned to them and are subject to their return policies). To return a gift, see Return a Gift. The best service Ive ever received, loved the dress, cheaper than any other website, ordered, received within 22 hours,(not next day delivery either) packaged extremely well, the dress itself is stunning on will definitely recommend & shop again with them. No, Did you find it helpful? Six weeks, 30 emails, DMs and two phone calls later, no help at all. To return your item (s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase. Very, very pleased and would highly recommend and will certainly be using their shop again. 2 or or 3 times was sent the wrong item instead and both times it was the same wrong item. You have 28 days to return your order from the date it's delivered. If your i You can return an online item for an exchange. That explains the terrible service. There are no refunds on sale items unless they are faulty and are returned within 7 days of purchase. Return items safely at your local branch. we'll use this information to improve our online Help. Add or edit payment methods, Carrier Info Sorry we couldn't be helpful. We send a QR code directly to your mobile phone - so all you need to do is scan it at the locker and pop your parcel into a compartment. To be refunded to your original form of payment most quickly, we recommend you mailing your return to us with the label used in your order or to Start a Return Online.
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